General terms and conditions of sale

Article 1/ General Provisions

The present General Sales Conditions (GSC) govern the sales of pipes and accessories, made through the website pipe-tristan.com, and are an integral part of the Contract between the buyer and the seller. They are fully opposable to the buyer who has accepted them before placing an order.

Tristan Lefebvre reserves the right to modify these terms and conditions at any time by publishing a new version. The GTC applicable at that time are those in force on the date of payment of the order.

Tristan Lefebvre also ensures that their acceptance is clear and without reservation by putting a checkbox in place before the order is validated. The customer declares that he/she has read all of the present General Conditions of Sale and accepts them without restriction or reservation.

Article 2/ The Customer

The present site is freely accessible to any individual aged at least 18 years, having the legal capacity or holding a parental authorization allowing him to place an order on the site.

Article 3/Products

The purpose of the Pipe-Tristan website is the online sale of pipes and accessories. The descriptions and essential characteristics of the products and their respective prices are made available to the buyer on the site Pipe-tristan.com. In accordance with Article L112-1 of the Consumer Code, the consumer is informed of the prices and specific conditions of sale before any conclusion of the sales contract. In all cases, the total amount due by the buyer is indicated on the order confirmation page. The selling price of the product is the one in force indicated on the day of the order, this one not including the carriage costs charged in supplement. These costs are indicated to the buyer during the sales process, and in any case at the time of order confirmation. The seller reserves the right to modify its prices at any time, while guaranteeing the application of the price indicated at the time of the order.

Article 4/ The order

The order taking procedure is concretized by a succession of different steps that the customer must imperatively follow to validate his order (choice of the products, choice of the delivery address, choice of the payment method and validation). The customer will have the possibility, before definitively validating his order, to check the details of it and its total price on a summary of order. He will be able to modify his order if he wishes.

Product offers are subject to availability. The indications on the availability of products are provided for information purposes at the time of the order. However if, exceptionally, the product becomes unavailable after validation of the order, the customer will be informed by e-mail.

Tristan Lefebvre reserves the right to cancel or refuse the order of a customer who has already had a dispute during a previous order. In this case, Tristan Lefebvre will inform the customer by e-mail.

A confirmation email summarizing the details of the order will be sent to the customer. Consequently, the customer accepts de facto the sole use of email for the confirmation of his order.

Article 5/ Prices and payment methods

5.1/ Determination of the price

The prices of each product are net, excluding tax (VAT not applicable art 293B of the CGI), in euros (or dollars), excluding shipping costs. They may be revised at any time without notice.
Items are invoiced in euros on the basis of the prices indicated on the site at the time of ordering. The total price of the order (products + shipping costs) is indicated in the basket.

The customer acknowledges that he/she is considered the official importer and that, depending on the country, he/she may have to pay any customs duties which are to be paid by the recipient. These duties are not the responsibility of Tristan Lefebvre.

5.2/ Method of payment

The price is payable in full on the day the order is placed by the customer, by secure payment, as follows: by bank transfer, check or Paypal account.  

5.3/ The data recorded and kept by Tristan Lefebvre constitutes proof of the order and of all transactions made. The data recorded by the payment system constitutes proof of financial transactions.

Article 6/ Delivery

The products are delivered to the delivery address that was indicated at the time of the order.

Orders are shipped within two business days after receipt of payment. All orders placed from Friday to Sunday evening will be processed the following Monday.

Shipments within France are by Colissimo with delivery against signature. Delivery will be made in 48h or 72h (these times are purely informative and are not guaranteed).
All shipments outside France are made by "international package" with tracking.
Once your order has been handed over to the carrier, Tristan Lefebvre cannot be held responsible for delivery delays, which may be long or irregular, or for any deterioration of products during transport.
Exceeding delivery times may not give rise to deductions, damages or cancellation of an order in progress.
If your order has not been delivered within 30 days of dispatch, and the parcel has been lost, we will offer you a refund. This can only be done after an investigation has been opened with the carrier, who will confirm whether or not the package has been lost. It may take up to 60 days to trace the package.

In the event of damaged packages, the customer undertakes to notify the carrier and Tristan Lefebvre, via the contact form, of his or her reservations within 3 days of receiving the package.

Article 7/ Withdrawal period

In accordance with the provisions of Article L 221-5 of the Consumer Code, the individual Buyer has the right to withdraw without giving any reason, within fourteen (14) days from the date of receipt of his order.

The right of withdrawal can be exercised by contacting the self-employed contractor by mail at this address: .

In case of exercising the right of withdrawal within the above-mentioned period, the customer will return the unused products, in the state in which he/she received them, the price of the product(s) purchased and the shipping costs will be reimbursed to him/her, the return costs remaining at his/her expense.

Article 8/ Refunds

Refunds for products returned after retraction will be made by Tristan Lefebvre within a maximum of 30 days after receipt of the returned products. This will be done by the method of payment chosen by the customer or by vouchers.

Article 9/ Intellectual property

The content of the www.pipe-tristan.com website is protected by French and international intellectual property laws.
Any reproduction of this content, in whole or in part, is strictly prohibited and may constitute an infringement of copyright.

Article 10/ Applicable law

Any question relating to the present General Conditions of Sale as well as to the sales which they govern, which would not be treated by the present contractual stipulations, will be governed by French law to the exclusion of any other law. In the event of a dispute, the French courts will have exclusive jurisdiction.

Article 11/ Data processing and liberties

In application of the law 78-17 of January 6, 1978, it is recalled that the personal data which are requested from the Customer are necessary for the treatment of its order and the establishment of the invoices, in particular. The Customer has, in accordance with the national and European regulations in force, a permanent right of access, modification, rectification and opposition with regard to the information concerning him.

Article 12 /Personal data protection
In accordance with Regulation 2016/679 of April 27, 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, the Seller implements the processing of personal data, the purpose of which is the sale and delivery of products and services defined in this contract.